Student Accounts Canada (SAC) is the Canadian branch of Student Financial Services (SFS) dedicated to Canadian campus students for Toronto and Vancouver.
As a one-stop solution to all financial needs for students in Canada, we help with financial services including billing, payments, refunds, holds, scholarships, tax slips, private loans, provincial loans (Ontario Student Assistance Program and StudentAid BC), and collections.
Services are available Monday to Friday 9 a.m.–5 p.m. ET for Toronto and 8 a.m.–4 p.m. PT for Vancouver. Please note that SAC services are available on a hybrid basis. As such, all students should seek solutions to their inquiries via the SFS How Can We Help You page, before submitting a case ticket via the SFS Student Inquiry form in the Service Now portal. For special scenarios, in-person inquiries can be arranged on an appointment-only basis. Also note, SAC does not have a direct telephone line available. SAC uses Viva Engage to announce seasonal and important updates. Please note that in order to access these updates, students must have an active Northeastern email/account.
SAC is currently working on inquiries submitted October 22nd, 2024. Due to higher volumes during peak periods, please allow 2-3 weeks for a response. Please keep an eye on Viva Engage and your NU emails for updates.
SAC AT A GLANCE:
SDS Billing
SDS was an expedited study permit processing program for those who are applying to study in Canada at a post-secondary designated learning institution. IRCC has issued recent changes to this program. Please visit the Office of Global Services SDS webpage for more details. Students who applied through SDS before November 8, 2024 may still be eligible – please refer to OGS’ site for details.
Early Registration Scholarships:
Early Registration Scholarships are pending finalization/confirmation from colleges. SAC will apply all Early Scholarships as soon as possible.
Registration Scholarships:
If you qualified for a Registration Scholarship, please note that this is a one-time award. It will be automatically applied to your student account, after you have been issued your tuition invoice. Students can anticipate seeing their scholarship reflected on their student account approximately 2 weeks after the add/drop date for the upcoming term.
This offer is for course enrollment in the Fall 2024 term and cannot be deferred or extended to a future term. This offer is not applicable for students who have already been awarded one or more scholarship(s) covering full tuition. If you have questions about the registration process, please contact your program advisor or enrollment counselor.
- Accounts with past due balances are subjected to a Financial Hold. This will not be lifted until past due accounts are paid in full.
- Most scholarships for Fall 2024 studies have been processed. If you received a Scholarship Awarded letter, you can make the payment for your fees, less any anticipated scholarship amounts while Fall 2024 Scholarships are pending. Once posted, if there are any discrepancies, students will be responsible for reconciling any outstanding amounts.
- Late Fees do not apply to students enrolled in Canadian campus programs. Canadian campus tuition rates can be found online. (It should be noted that Canadian campus and US campus tuition rates are housed on two, separate webpages). Students enrolled in a US campus-based program, who do not pay their fees in full by their respective due dates, are subjected to Late Fees as per the Student Finacial Services (US campus) tuition policies.
- CO-OP charges are determined based on the credits associated with your course. Total Tuition Fees cannot be assessed until students have enrolled in their prospective courses/CO-OP sections.
