Student Accounts Canada (SAC) is the Canadian branch of Student Financial Services (SFS) dedicated to Canadian campus students for Toronto and Vancouver.
As a one-stop solution to all financial needs for students in Canada, we help with financial services including billing, payments, refunds, holds, scholarships, tax slips, private loans, provincial loans (Ontario Student Assistance Program and StudentAid BC), and collections.
Services are available Monday to Friday 9 a.m.–5 p.m. ET for Toronto and 8 a.m.–4 p.m. PT for Vancouver. Please note that SAC services are available on a hybrid basis. As such, all students should seek solutions to their inquiries via the SFS How Can We Help You page, before submitting a case ticket via the SFS Student Inquiry form in the Service Now portal. For special scenarios, in-person inquiries can be arranged on an appointment-only basis. Also note, SAC does not have a direct telephone line available. SAC uses Viva Engage to announce seasonal and important updates. Please note that in order to access these updates, students must have an active Northeastern email/account.
SAC responds to tickets within 5-7 business days. Due to higher volumes during peak periods, please allow 2-3 weeks for a response. Please keep an eye on Viva Engage and your NU emails for updates.
SAC AT A GLANCE:
Provincial Attestation Letters (PALs):
Starting in 2024, the Government of Canada introduced the Provincial Attestation Letter (PAL), a new requirement for international students applying for a study permit to begin graduate studies in Fall 2025 and Spring/Winter 2026. For more details about how to obtain a PAL, visit the OGS Canada Webpage.
Private Loan Disbursements
Private Loan Disbursements for January 2025 have begun. Each week, as disbursements are received, SAC will send emails to students directly, informing them of the funds and the processing timeline. Students are requested to refrain from submitting tickets requesting their loans to be certified as these are a continuous work in progress. Students who applied for their loans at least 6-8 weeks prior to the term start, and do not have any pending documents or communications with SFS, should receive an update on their disbursement towards the end of January. Students who applied closer to the term start, will need to wait for the standard processing to be completed. For more details on Private Loans, please see the Private Loans page for more information.
Early Registration Scholarships:
Early Registration Scholarships have all been applied to Student’s accounts.
Registration Scholarships:
If you qualified for a Registration Scholarship, please note that this is a one-time award. It will be automatically applied to your student account, after you have been issued your tuition invoice. Students can anticipate seeing their scholarship reflected on their student account approximately 2 weeks after the add/drop date for the upcoming term.
Registration Scholarships have now been applied for eligible students.
If you have questions about the registration process, please contact your program advisor or enrollment counselor.
- Accounts with past due balances are subjected to a Financial Hold. This will not be lifted until past due accounts are paid in full.
- Most scholarships for Spring 2025 studies have been processed. If you received a Scholarship Awarded letter, you can make the payment for your fees, less any anticipated scholarship amounts while Spring 2025 Scholarships are pending. Once posted, if there are any discrepancies, students will be responsible for reconciling any outstanding amounts.
- Canadian campus tuition rates can be found online. (It should be noted that Canadian campus and US campus tuition rates are housed on two, separate webpages). Students enrolled in a US campus-based program, who do not pay their fees in full by their respective due dates, are subjected to Late Fees as per the Student Finacial Services (US campus) tuition policies.
- CO-OP charges are determined based on the credits associated with your course. Total Tuition Fees cannot be assessed until students have enrolled in their prospective courses/CO-OP sections.
Tax Season
SAC has completed the tax slips for 2024 year (T2202s and T4As) and you should anticipate to receive your tax slip via your NU emails by end of next week (March 7, 2025). As per standard procedure, tax slips will be delivered to students via their NU emails. Please visit the Tax Slips page for more details.
