Student Accounts Canada

Student Accounts Canada (SAC) is the Canadian branch of Student Financial Services (SFS) dedicated to Canadian campus students for Toronto and Vancouver.

As a one-stop solution to all financial needs for students in Canada, we help with financial services including billing, payments, refunds, holds, scholarships, tax slips, private loans, provincial loans (Ontario Student Assistance Program and StudentAid BC), and collections.  

Services are available Monday to Friday 9 a.m.–5 p.m. ET for Toronto and 8 a.m.–4 p.m. PT for Vancouver. Please note that SAC services are available on a hybrid basis.  As such, all students should seek solutions to their inquiries via the SFS How Can We Help You page, before submitting a case ticket via the SFS Student Inquiry form in the Service Now portal. For special scenarios, in-person inquiries can be arranged on an appointment-only basis.  Also note, SAC does not have a direct telephone line available.  SAC uses Viva Engage to announce seasonal and important updates.  Please note that in order to access these updates, students must have an active Northeastern email/account.

SAC is currently working on inquiries submitted *April 23rd, 2024. Please allow 2 weeks for a response. Please keep an eye on Viva Engage and your NU emails for updates.

SAC AT A GLANCE:

SAC HAS MIGRATED TO A NEW SYSTEM! All billing and payments can now be done via the new Canadian campus payment portal. As part of the system changeover, invoices were sent out to students, including some students with zero balances. We apologize for any confusion and thank you for your continued patience as we worth through resolving system changeover-related issues. If your account reads zero, please disregard the reminder email.

Historical information, including billing and payment information prior to March 5, 2024, has not moved and can still be found on the portal. Contact IT Service Desk for any technical support or IT questions. If you have any questions related to billing, please visit the Student Financial Services How Can We Help You page.

  • Outstanding invoices from March 2024 invoices are past due. Holds were placed on past due accounts as of April 26th, 2024.
  • Requests to have Financial Holds lifted are not automatic. Students who have initiated payments should submit proof of payment to SAC via the SFS Inquiry form for review. *Be sure to use “Request to lift a Financial Hold – April 2024” in your description box.
  • Scholarships for Spring 2024 studies have been applied to student accounts. If you do not see your scholarship applied, please submit an inquiry via the SFS Inquiry form.
  • Tax slips have been emailed to NU accounts. Please ensure that you follow the instructions of the email to access your documents and read the Frequently Asked Questions that were provided to address any concerns.
  • Requests for Amendments to Tax Slips that were received by April 12th, 2024 are complete and have been emailed to recipients. All requests after April 12th, 2024 will be processed on a monthly basis. Requests must be sent via the SFS Inquiry Form.
  • New tuition rates for Canadian campus students for the 2024/2025 academic year are now available.
  • Incoming students for the Fall 2024 semester received POAs based on the tuition rates available during the 2023/2024 academic year. As a result, there might be a slight difference between the Estimated Year 1 Fees provided and the actual billing rates for the 2024/2025 academic year. It’s important for students to note that they are responsible for paying the current year’s tuition rates.