Payments

All Canadian campus students must make their payments via the Canadian Campus Payment Portal through their Student Hub.

CIBC International Student Pay has a 24-hour student helpline (telephone numbers vary based on location and will be listed in the payment screen) and a dedicated email address (studenthelp@cibc.com) for any technical, payment transaction concerns. If you have any concerns regarding your student account, those inquiries should be directed to SAC via the SFS Inquiry form.

Payment Processing Times

Payments can take approximately one week to post to your Northeastern student account after you have initiated it. After initiation, you will be sent a CIBC “Payment in Process” email. An international banking transaction must clear international banking protocols before it can be reflected in your student account. Once the payment clears, you will receive a second CIBC email: “Proof of Payment.” This is considered your receipt. After you receive the second email, it may take another one to two days for your payment to be reflected in your student account. The entire process, from payment initiation to posting to the student account can take approximately one week, provided that there are no complications. Students with Financial Holds should submit their proof of payment to SAC for review via the SFS Inquiry form.

Common Payment Issues

Please do not initiate multiple transactions, as this may cause a CIBC hold to be placed on your payment account. This is a separate issue than a hold on your Northeastern student account. If your payment access is frozen, you will need to reach out to SAC to request a lift of the CIBC hold.

Canadian campus students should not be making payments using Flywire–this is only for U.S. campus students. Canadian campus students who make erroneous payments must request a refund from the SFS Boston team and make a separate payment via the CIBC payment portal. Payments cannot be transferred between US and Canadian Northeastern University student accounts.

Graduated Student Payments

Graduated students will have access to their Student Hub for up to one year, post graduation. If required, payments can continue to be made via the Student Hub payment portal.

NOTE: If you have a hold on your student account, you must notify SAC, via the Student Inquiry form, of your payment so that it can be lifted after your payment posts. Holds will not be lifted automatically.

Third Party Payments

Students expecting payments to be made by a third party, must have the payment made via cheque, in USD. This must be sent to the Student Financial Services department in Boston for processing.

We are able to accept payment by check under the following conditions:

• Check is written on a U.S. bank account (currency must be in USD*)
• Checks must not be starter cheques – they must include the bank account owner’s name and address
• The student name, NU ID, and campus (Toronto or Vancouver) is listed in the memo section of the cheque
• The check is made payable to Northeastern University or Northeastern Univ. We are unable to accept any other abbreviation
• The check represents an amount due, or less. We are not able to accept over-payment.

The cheque should be mailed to:

*To confirm your account balance details in USD, please submit an inquiry via the Student Inquiry form.