Payments

Northeastern University has partnered with CIBC International Student Pay for all Canadian campus payments. As such, all Canadian campus students must make their payments via the Canadian Campus Payment Portal through their Student Hub. If you have applied to multiple campuses, you must decline the program(s)you will not be attending and officially accept the correct program in order to access the correct Student Hub (ie. US vs. Canadian campus Student Hubs).

CIBC International Student Pay has a 24-hour student helpline (telephone numbers vary based on location and will be listed in the payment screen) and a dedicated email address (studenthelp@cibc.com) for any technical, payment transaction concerns. CIBC also has an International Student Pay instructional video for guidance on how to make a payment after logging into your NU Student Hub. If you have any concerns regarding your student account, those inquiries should be directed to SAC via the SFS Inquiry form.

Payment Processing Times/Receipts

As tuition fees are due two weeks after invoices have been issued, students should make their payments as soon as invoices are received, as payments can take approximately one week to post to your Northeastern student account after it has been initiated. After initiation via the CIBC Online Payment Portal, students will be sent a CIBC “Payment in Process” email. An international banking transaction must clear international banking protocols before it can be reflected in your student account. Once the payment clears, you will receive a second CIBC email: “Payment Received.” This is considered your receipt. After you receive the second email, it may take another one to two days for your payment to be reflected in your student account. The entire process, from payment initiation to posting to the student account can take approximately one week, provided that there are no complications. Students with Financial Holds who pay their accounts in full, will have their holds lifted automatically once the payment has cleared and is officially posted.

SAC Payment Plans

Beginning in December 2025, Payment Plans will be made available to Canadian campus students. SAC Payment Plans will be available to select students, for upcoming charges for January 2026 studies. Students with past due accounts will not be eligible for SAC Payment Plans until past due balances are paid in full.

SAC Payment Plans will be limited to one term, and must be paid in full, prior to continuing their studies in subsequent terms. Eligible students can submit a request to enroll in an SAC Payment Plan via their CIBC Payment Portals, which is accessed via the Student Hub. Payment Plan Registration must be completed by the term’s Invoice Due Date, which is indicated on student invoices. An Administrative Fee of $5.00 will apply. General SAC Payment Plans will divide the current term’s invoice amount into four equal payments, which will be made on a monthly basis. Once SAC reviews and approves students’ requests for an SAC PP, the $5.00 CAD Administrative Fee will be charged/deducted as per the student’s choice of payment. Regular payments towards the SAC PP will be charged as outlined in the SAC Payment Plan schedule (viewable via the CIBC Payment Portal).

If you do not see the Payment Plan option in your CIBC Payment Portal, that means you are not eligible for an SAC Payment Plan at this time. Please follow the instructions via the CIBC Student Guide when navigating the CIBC Payment Plan enrollment process. If you are unable to access the SAC Payment Plan, but believe that you should have access to it, please submit a inquiry with a screenshot of your CIBC Payment Portal screen, via the SFS Student Inquiry form.

Payment Plan balances do not update automatically if your account balance changes. It should be noted that SAC Payment Plans are scheduled based on the account details at the time of enrollment. If any additional payments (or credits such as scholarships) are applied towards your account after the initial enrollment into an SAC Payment Plan, students are required to inform SAC via the SFS Inquiry Form, so that the Payment Plan can be updated accordingly. Failure to notify SAC of any additional credits applied, will result in overpayments, as scheduled payments will still be withdrawn. To avoid overpayments, please notify the SAC team of any additional payments or credits made to your account, with “Payment Plan Adjustment” as your description via the SFS Student Inquiry form.

Common Payment Issues

It is imperative that students submit full and accurate information when initiating payments to avoid delays. Please do not initiate multiple transactions, as this may cause a CIBC hold to be placed on your payment account. This is a separate issue than a hold on your Northeastern student account. If your payment access is frozen, you will need to reach out to SAC to request a lift of the CIBC hold.

Canadian campus students should not be making payments using Flywire–this is only for U.S. campus students. Canadian campus students who make erroneous payments must request a refund from the SFS Boston team and make a separate payment via the CIBC payment portal. Payments cannot be transferred between US and Canadian Northeastern University student accounts.

Graduated Student Payments

Graduated students will have access to their Student Hub for up to one year, post graduation. If required, payments can continue to be made via the Student Hub payment portal. If it has been more than 1 year since you’ve graduated, please refer to the Third Pary Payments section below.

NOTE: If you have a hold on your student account, you must notify SAC, via the Student Inquiry form, of your payment so that it can be lifted after your payment posts. Holds will not be lifted automatically.

Third Party Payments

Students expecting payments to be made by a third party, or for students who have lost access to their Student Hub, must have the payment made via cheque, in USD. This must be sent to the Student Financial Services department in Boston for processing.

We are able to accept payment by check under the following conditions:

• Check is written on a U.S. bank account (currency must be in USD*)
• Checks must not be starter cheques – they must include the bank account owner’s name and address
• The student name, NU ID, and campus (Toronto or Vancouver) is listed in the memo section of the cheque
• The check is made payable to Northeastern University or Northeastern Univ. We are unable to accept any other abbreviation
• The check represents an amount due, or less. We are not able to accept over-payment.

The cheque should be mailed to:

*To confirm your account balance details in USD, please submit an inquiry via the Student Inquiry form.